With only six months of the year elapsed, Ashbourne has seamlessly handled a record volume of member enquiries on behalf of our partner gyms, all while earning outstanding feedback from both our customers and their members alike!
Our commitment to personally handling the customer service for our gyms has allowed each and every club we work with to focus their efforts on improving their own club, all while our support teams expertly handle their memberships.
Our numbers for just the first half of 2025 demonstrate our continued commitment to offering measurable value to each and every partner of ours, well beyond just our cutting-edge software, access controls and data insight tools.
A Record-Breaking Number of Enquiries Handled
Over 90,000 member enquiries resolved: January to June 2025
Between January and June 2025, Ashbourne processed an unprecedented 90,000 member enquiries on behalf of its partner gyms. Each of these interactions, whether related to billing, cancellations or a variety of other queries, represents a task that would otherwise have required time and resources from gym or club staff.
By managing these enquiries efficiently and professionally through our dedicated in-house support teams, Ashbourne has enabled its hundreds of gyms across the UK and Ireland to redirect their focus toward facility improvements, business growth, and their member experience.
Our Gyms Love Our Customer Support Too
Over 75 Five-Star Reviews Received
We are pleased to report that our partner gyms and clubs have responded with a massive vote of confidence in our service over the first half of 2025, with outstanding feedback in the form of over 75 five-star reviews received between January and June.
Over 75 five-star reviews received from our partner gyms and clubs between January and June 2025!
These reviews underscore the trust that our gym owners place in Ashbourne’s ability to streamline membership management procedures, resolve issues promptly and contribute to smooth and efficient day-to-day operations. These consistently high ratings prove that our systems and our support team are working tirelessly to provide club owners with the whole package of fantastic software, hardware and tech support.
Gym Members Recognise Our Outstanding Service
200+ Five-Star Reviews
And as a natural extension to our partner gyms, Ashbourne’s impact has also been recognised by their gym members also.
With Ashbourne having received over 200 five-star reviews across all review platforms from individual gym members praising the Ashbourne support team’s responsiveness, professionalism and helpfulness.
In an industry where a lot of feedback rightly goes to the gym itself, this direct member feedback is particularly significant, showing that members are happy to take the time to praise our help in making their gym experience smoother than ever.
Over 200+ Five-Star Reviews praising our support team and their ability to resolve matters on behalf of our partner gyms quickly, efficiently and professionally.
It demonstrates that the high standard of service provided by Ashbourne resonates not only with gym owners but also with their members, the ultimate end users, who feel they are benefiting from seamless membership support with all queries.
A Strong Foundation for Continued Success
Ashbourne’s performance in the first half of 2025 reflects our dedication to both operational excellence and customer satisfaction. By setting new internal records in enquiry handling and the widespread positive feedback from all areas of our operation, we are satisfied that we are on track to making 2025 our best year ever for delivering our industry-leading customer service.
As the fitness industry evolves, Ashbourne Membership Management remains committed to delivering innovative, efficient and member-focused services that allow gyms to thrive.
As a service run by gym and club owners, for gym and club owners, we believe that we understand what independent facility owners are looking for in a membership management service and our high review rankings reflect this.
If you are here because the gym you own or manage could benefit from our expertise, great customer service and systems, please do not hesitate to reach out to our team today.
Simply click here to request a demo and discover how Ashbourne can not only revolutionise your business but lift a weight from your team’s day to day.