Taking Control of Access and Income
Right from the start of our partnership with Quest Fitness, the integrated nature of Ashbourne’s membership management systems helped Ryan deal with Quest’s day to day operation in a way his previous system couldn’t.
The biggest benefits from Quest’s point of view are the integrated payment collection system and the club access control systems.
- Ryan Nicholls, Manager
One key aspect of any Ashbourne partnership is our system’s ability to interface with a gym’s access system, allowing for a seamless and secure entry process for each and every member, each and every day.
We use a membership card scheme made possible by Ashbourne. Members swipe in at the front desk, their photograph comes up and whether they are fully paid up or not!
- Ryan Nicholls, Manager
What had previously been an involved process had been reduced to a simple swipe, saving time, eliminating the potential of an unpleasant customer and staff experience, all while protecting Quest’s revenue.
And our direct debit payment collection service is now something Ryan knows he can rely on, taking a vast chunk of admin and worry off his plate.
Ashbourne direct debit payments are very, very simple. We get paid twice a month. The money is transferred directly into our account. We get an invoice a few days prior, with a list of who has paid and who hasn’t. It allows us to monitor our members effectively.
It is a feature many of our independent gym and fitness club partners love and Ryan is quick to point out the value and peace of mind that this clear, consistent and most importantly, accurate look at the gym’s financial situation brings to the business.
So we know where we stand financially, which helps us plan and budget for our future development. It is probably the best part of the Ashbourne system.
- Ryan Nicholls, Manager
Ashbourne’s payment collection services are another area which has taken something previously time consuming and unpleasant out of Ryan’s hands. “The debt collection part of it is phenomenal, it has also allowed us to save money”.
All of this being handled by the same company, in the same eco-system and being connected to other key functions with Quest has been transformative, allowing for frictionless functionality where previously there would’ve been admin and tedium.
