ASHBOURNE EXPLAINED

We’ve been helping health clubs and gyms grow for over 25 years.

A lot has happened at Ashbourne over that time, so we want to take a moment to explain exactly how Ashbourne Membership Management works and why we’re still the most complete health club manager out there.

ASHBOURNE EXPLAINED

We’ve been helping health clubs and gyms grow for over 25 years.

A lot has happened at Ashbourne over that time, so we want to take a moment to explain exactly how Ashbourne Membership Management works and why we’re still the most complete health club manager out there.

Who Are Ashbourne
membership management?

Ashbourne Membership Management is a lot of things to many different health clubs across the industry. After all, our goal is to provide the service that each club needs and every club needs something different.

We started out as a club management and payment collection service over 25 years ago, but in the passing decades, we’ve worked hard to become the most complete all-in-one membership management platform around.

Whether it’s handling customer service, collecting direct debits or building your website; Ashbourne’s goal is simple. We want to truly be part of your club, because the more you succeed, the more we succeed.

OUR Story

Ashbourne Membership Management began over 25 years ago.

Since then, we’ve gone from a small team of 5 managing a handful of clubs, to a globe spanning business managing thousands of clubs around the world.

But that’s not what we’re most proud of.

While our team may have grown greatly since 1997, we still have the first team members with us. And because of that, we’ve never lost that small business spirit which keeps us working closely with our clubs, just like our early days.

OUR Philosophy

When you become a partner with Ashbourne, we view it as precisely that; a partnership.

We know that our success depends wholly and solely on how successful our clubs are. We never take that fact for granted.

Because of that, the Ashbourne team work as an extension to your own team. We want to be involved in your business and proactively help you grow. We want to be a true part of your team!

We’re always a call away and we’re always checking in to see what else we can offer.

WHY CHOOSE
ASHBOURNE?

By now, it should be clear that Ashbourne’s defining factor is that no matter how much we’ve grown, we’ve retained our small business spirit.

The honest reason to choose Ashbourne is that while we do provide the widest array of services of any club manager, it’s our commitment that underpins all of it.

We still manage many of the first clubs we started out with over 25 years ago, and that all comes down to the fact that over the years we are always there, through the hills and valleys providing support, guidance and help to make sure our partners thrive.

FAQs

Yes, our contracts are totally flexible. You can use our contract forms for anything from a 1 month rolling membership up to a 12 month contract.

The contract will automatically roll on month by month until it is cancelled by the member.

Yes, our ejoin+ page can be personalised to match your club’s website, allowing new members to sign up 24/7 using any device. From there, both the member and your club receive a confirmation email and the member’s details are automatically added to your club’s software system. The ejoin+ page can make your club’s sign-up process totally paperless and the online form has bank and postcode verification built in.

Why not mount an iPad on a secure stand in your reception area, allowing visitors to join online while at your club?

It’s all possible with Ashbourne’s membership management platform.

Once we have collected the monthly dues from your members we will transfer the funds directly into your account twice per month. We will provide you with details of the two dates per month.

Yes, our software is directly linked to a member’s payment status. This means that if a member misses a payment it will be flagged up immediately on the Access+ entry control software as they swipe into to enter your club.

We can provide new clubs with a choice of membership entry systems:

  • Swipe cards: We can provide a swipecard reader and an initial batch of personalised membership swipecards, with further supplies available on demand.
  • Biometric fingerprint reader:  The accuracy and reliability of fingerprint readers is now excellent. We provide you with a system that includes two readers; one to set up each member’s fingerprint recognition and a second one for use by members to enter your club. Of course, the great benefit of fingerprint readers is that your members do not need to carry anything extra with them to enter your club.
  • RFID tags or wristbands: This is a more costly option, but allows you to provide key fobs or wristbands that can just be waved at a reader to verify entry.

 

Ask us for more details when you get in touch.

Ashbourne will manage all of the admin relating to payment collection – we will not only collect your direct debits, but we act as your club’s debt recovery department.

Our experienced staff will contact the member to resolve any arrears problems. Members can bring their account up to date over the phone or by using the secure and discrete Member Portal.

This service is included at no extra cost to you and will allow you to maintain a positive relationship with your members while making sure that your revenue stream remains consistent.

Yes, we are able to collect SEPA Direct Debits and credit card payments in the Eurozone. Our system allows Irish members to sign up to the direct debit using either their account number and sort code or their BIC and IBAN number. The addition of the credit card payment option gives members complete flexibility in their payment options.

All of our software system is fully functioning in Ireland, with a large number of clubs already using it.

Yes, our dashboard+ module gives you all the key membership information you need about your club at a glance. Alternatively you can drill down into the data very easily for more in-depth information.

Yes, all members can be added to our software and be issued with a membership card and access to the gym depending on their membership type.

Absolutely – using our connect+ system, you can send targeted emails and texts to any of your members. Emails are completely free and there is a small charge per text message (but you get some free SMS blasts to get you started).

Yes, we want you to get the most out of the system, so we will provide training free of charge. A comprehensive step-by-step pdf guide is also provided. We also provide free telephone/email support should you have a problem.

We simply charge a fixed fee per direct debit and a small monthly charge for our complete suite of club software.

Our service is flexible, so you only pay for the parts of our platform that you actually use.

Please feel free to contact us to discuss pricing and which of our club management services you’d be interested in.

Get your club in shape.

Want to discover how? Let us show you.

Simply select your preferred timeslot and we’ll be in touch to have a chat about your health club,
the goals you want to achieve, and how our system can help you.

Get your club in shape.

Want to discover how? Let us show you.

Simply select your preferred timeslot and we’ll be in touch to have a chat about your health club, the goals you want to achieve, and how our system can help you.

Get your club in shape.

Want to discover how? Let us show you.

Simply select your preferred timeslot and we’ll be in touch to have a chat about your health club, the goals you want to achieve, and how our system can help you.

Member of a gym? Simply text "HELP" to 60777 and we'll help you.

Member of a gym? Simply text "HELP" to 60777 and we'll help you.

Member of a gym? Simply text "HELP" to 60777 and we'll help you.